How do we use your personal information

Client Declarations

When using our mortgage broker services you may need to sign a client declaration document which gives your consent for Agentis Financial & Mortgage Solutions Ltd and Stonebridge Mortgage Solutions Ltd to make enquiries on your behalf.

This can involve giving your personal information to lenders to help them perform background checks. These are standard checks that allow lenders to check that you match the eligibility and affordability criteria and may include requests to confirm your income.

Our advisors will verbally explain the contents of any document which you have to sign and make sure that you have read and understood the terms.

Your Personal Data

To enable us to give you the right advice, we will need to hold some personal information about you. The Data Controller in relation to any personal data you supply is Agentis Financial & Mortgage Solutions Ltd and any information you give will be processed in accordance with the General Data Protection Regulation.

Why Do We Need Your Personal Information?

  • To enable Agentis Financial & Mortgage Solutions Ltd and our representatives to manage your dealings with us, we may use personal information to meet your needs in arranging a mortgage, loan, protection and any associated arrangements.
  • To disclose information to any third parties relevant to the transaction; such as lenders, insurers, lending specialists or contracted software providers.
  • In order to verify your circumstances, third parties may be contacted such as your employer, accountant or credit reference agency.
  • For compliance monitoring purposes, your data may be made available to the Financial Conduct Authority.
  • To allow Stonebridge Mortgage Solutions Ltd. or their representatives to conduct compliance monitoring, to prevent financial crime, and to contact you for the purpose of ensuring you have received adequate advice.
  • To assert our legitimate interest to be recompensed in return for our services in accordance with our Terms of Business. If you do not provide this information, then we will be unable to provide the services you have requested. We will not collect any personal data from you that we do not need in order to provide and oversee the services we provide. If you provide an email address, you consent to us sending communications by email. While we will take reasonable steps to ensure security of information by email, you accept the risks involved with this type of communication.

Any personal information or data that is supplied will be processed in the legitimate interest of the business.

Who will have access to your personal information?

All the personal data we hold about you will be processed by our staff in the United Kingdom.

Selected third parties as detailed above will have access to your personal data where there is a service they provide to us or there is a legal obligation for us to provide them with this. Please be aware, however, that your information may be stored on a cloud-based system whose servers are located within the United Kingdom.

How long will we keep your personal information?

We will generally keep your personal data for a minimum of 6 years after our business relationship, after which time it will be destroyed if it is no longer required for the lawful purpose(s) for which it was obtained. The business relationship will usually be classed as over once we are aware any mortgage or insurance product has ended.

Who would you like us to update?

So we can make your transaction as easy as possible, we are happy to update the following parties with progress of your application. We will only do this with your permission:

  • The person or organisation who introduced you to us
  • The selling agent, vendor, builder or sales progressor for a property you are buying
  • Your solicitor or conveyancer

Stay in Touch

We hope you find our service valuable and hope we can help you again in the future, especially when your mortgage rate comes to an end.

Are you happy for us to contact you about your future mortgage needs?

Please note if you say no or do not answer, we cannot contact you when your current mortgage deal comes to an end and you could miss out on a better rate.

We are always keen to do all we can for our customers. Often there are new financial products available or extra services we can offer, so we would like the chance to tell you – but only if we think you will be interested and only if you give us permission to do so.

Please tell us how you would like us to stay in touch:

  • Post
  • Email
  • Phone
  • SMS

We will only keep in touch with you for up to five years unless you renew your permission.

Sensitive Personal Data

In addition to the basic data described above, it may also benefit you to notify us of any health condition or disability you have, so that we are aware of these conditions. This type of information is known as ‘special category information’ (you may also know this as ‘sensitive personal data’) and we require your explicit consent to process this information. Again, you may need to sign a declaration agreement to give Agentis permission to handle this personal information.

This type of information will only be collected from you and used by us to assist you in connection with an insurance application, as such it may be shared with an insurance company in order for them to consider your application.

Some insurers may give you the option of speaking to them directly with this information.

What are your rights?

Under data protection legislation, you have several rights relating to the use of your personal data:

  • You have the right to ask for a copy of information, usually free of charge. We will respond to this request within a month.
  • You also have the right for certain data you have provided us, this will be provided to you in a structured and commonly used electronic format (for example, a Microsoft Excel file), so that you can move, copy or transfer this data easily to another data controller. You may also request that we transmit this data directly to another organisation where it is practical for us to do so.
  • You have the right to have personal data rectified if it is inaccurate or incomplete.
  • You are entitled to have data deleted if it is no longer needed or there is no longer a legitimate reason for the processing, or if the data in question has otherwise unlawfully been processed. You may also request deletion of your personal data if it was only being processed as a result of you consenting to this and you now withdraw your consent.
  • You have the right to object to the processing of your personal data (please note that this only provides you with the right to raise your objections, not a blanket right to have any and all processing cease).
  • You have the right to restrict the processing of your personal data under certain circumstances, including if you have contested its accuracy and while this is being verified by us, or if you have objected to its processing and while we are considering whether it has legitimate grounds to continue to do so.

How to complain about the use of your data?

If you wish to raise a complaint about how we have handled your personal data, including in relation to any of the rights outlined above, you can contact and they will investigate your concerns.

If you are not satisfied with our response, or believe we are processing your data unfairly or unlawfully, you can complain to the Information Commissioner’s Office (ICO).

You can find further information about the ICO and their complaints procedure here:


You can also view our Terms & Conditions for more information regarding our service and working with us.


Website ‘Just in Time’ notice

As part of a layered approach, Appointed Representatives should provide users of their website with a brief message explaining how their data will be used whenever they are asked to input personal data – for example, if a client is requesting a call back via a contact form.

An example of this would be:-

AR NAME will be what is known as the ‘controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or location-based information.

Why do you need my data and what will it be used for?

We need to know your basic personal data so we can make contact with you and respond to your message, request or query. All the personal data we process is processed by our staff in the UK.

Who is my data shared with?

Your data will only be shared with third parties if this is necessary to respond to your request. If this is the case, we will seek your permission before passing on your details.

How long do you keep my data for?

We may store your data for up to six years past the end of any business relationship, after which time it will be securely destroyed. If you would no longer like us to process your data at any time, you have the right to object to processing of your data. To do this, please contact

What are my rights?

You have the right to object to the processing of your data. You also have the right to request access to your data at any time. You have the right to rectification and/or erasure of personal data or restriction of processing. If you wish to raise a concern related to how we have handled your personal data, you can contact us to have the matter investigated at If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the information commissioner’s office: